Privacy in the Sweat Equity app
Updated 28 October 2026
This policy covers the Sweat Equity Pilates iOS and Android apps and their connected studio services. Sweat Equity Pilates operates the studio service. For privacy questions, contact britt@sweatequitypilates.com.au or 0426 244 797.
Information we handle
- Account and contact information, such as your name, email, mobile number, account identifiers and sign-in details.
- Memberships, bookings, attendance, class activity, weekly goals, communication preferences and payment or purchase records.
- Messages you exchange with the studio, including in-app conversations and studio SMS where enabled, support requests and information you choose to include in those messages.
- Health or recovery information you choose to give us, for example in a membership-freeze request. Please only provide information relevant to the request.
- For authorised instructors and staff: class-cover requests, invoice and supplier information, tax identifiers and payment-account information held for studio administration.
- Technical information needed to operate the service, such as app and device information, notification installation identifiers, security logs and actions needed to manage the service.
Your account may include information already held by the studio, including existing profile images and membership records. Access depends on your role. Members do not gain access to other members’ private records.
How we use information
We use information to authenticate accounts, manage studio services, bookings, memberships and invoices, process and display payment status, support members and staff, deliver studio communications, maintain security and meet our legal obligations. Marketing preferences are separate from service messages; contact the studio to change your marketing choices. We do not sell your personal information.
Service providers and optional connections
We use Supabase for accounts and stored data, Vercel for hosted app services, Stripe for payment processing, and Apple or Google for app distribution and notifications. Studio messaging, email, booking and accounting providers may process information to supply the services used by the studio. These providers process information under their applicable arrangements and privacy policies.
Card entry and bank approval take place through Stripe’s secure pages. The app uses payment references and membership payment status; full card details are not entered into the app’s native screens. Authorised staff may also access studio invoice and supplier payment information.
Optional instructor music features use Spotify and Sonos connections authorised by the studio or instructor. Those providers apply their own account and privacy terms. Speaker control requires access to the relevant studio network and equipment.
Cloud services may process information outside Australia. We use access controls and encrypted connections for hosted account services, and limit access to authorised people and service providers.
Device permissions and choices
You can decline notifications and manage notification permission in your device settings. Available SMS preferences can be changed in the app or with the studio. Adding a class to your calendar is an action you choose; the iOS app requests permission to add events, and Android opens your chosen calendar app. The app does not read your personal calendar, phone address book or device SMS inbox. It does not request GPS location permission.
The native apps do not include advertising trackers or the website’s Google/Meta advertising scripts. Pages you choose to open in a browser have their own web privacy practices, described in the studio website privacy policy.
Retention and security
We retain account, booking, communication and billing information while needed to provide studio services and meet legal, accounting, security and dispute-resolution requirements. Some records may need to be retained after a membership or account closes. We do not promise that all records are automatically deleted within a fixed period. We use reasonable technical and organisational measures to protect information; no online service can guarantee complete security.
Request account or data deletion
You can request deletion of your Sweat Equity account and associated personal information by emailing britt@sweatequitypilates.com.au with the subject “Sweat Equity account or data deletion request”. You do not need to reinstall the app to make a request.
Tell us the name and email or mobile number associated with your studio account, and whether you want to close the account or delete particular information. Do not send passwords or verification codes. We may need to verify your identity before acting on a request.
The studio will review the request and explain any information that must be retained and why. Closing an app account does not automatically cancel a studio membership, settle an outstanding payment or remove records we are legally required to retain. Contact the studio to resolve those matters as part of your request.
Access, corrections and concerns
Contact the studio to request access to or correction of your information, withdraw an available consent, or raise a privacy complaint. You can also update the profile and communication settings available in the app. We will review requests and explain the steps needed to respond.
Changes to this policy
We may update this page when the app or our data practices change. The update date above identifies the current version.